Shipping policy

🖤 SAMARA – Shipping Policy

At SAMARA, we take great care in preparing and shipping your Growth Elixir. Please read the following policy carefully to understand how your order is processed and delivered.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During peak seasons, processing times may be slightly longer.

2. Shipping Methods & Delivery Times

  • SAMARA offers standard and express shipping options.

  • Estimated delivery times are provided by carriers and are not guaranteed.

  • Delivery times may vary due to:

    • Carrier delays

    • Customs clearance for international shipments

    • Extreme weather conditions or unforeseen circumstances

  • SAMARA is not responsible for delays caused by carriers, customs, or other factors outside our control.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on location and shipping method.

  • Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Lost, Stolen, or Damaged Packages

  • Once the order is handed over to the carrier, SAMARA cannot be held responsible for packages that are lost, stolen, or damaged during transit.

  • If a package is marked as delivered but not received, please contact the carrier directly. SAMARA will assist where possible, but liability is limited.

5. International Shipping

  • International shipping times may vary depending on customs and local regulations.

  • SAMARA is not responsible for customs delays, duties, taxes, or fees imposed by the destination country.

6. Order Tracking

  • Once your order ships, you will receive a tracking number (if available) via email.

  • Tracking information is provided by the carrier and delivery dates are estimates only.

7. Address Accuracy

  • Customers are responsible for providing accurate shipping information.

  • SAMARA is not liable for delays or lost packages due to incorrect or incomplete addresses.

  • If the carrier returns a package due to an invalid address, shipping fees may apply for re-delivery.

8. Shipping Exceptions

  • SAMARA reserves the right to modify shipping policies for special promotions, limited editions, or circumstances beyond our control.

  • Any such updates will be communicated on our website or via email.

9. Contact

For questions regarding your shipment, please contact us:
Email: contact@samara-official.com