Refund policy

🖤 SAMARA – Return & Refund Policy

At SAMARA, we are committed to providing a luxurious experience and high-quality products. To ensure clarity and fairness for all our clients, please review our return and refund guidelines carefully.

1. Returns

  • Returns are only accepted for products that are unopened, unused, and in their original packaging.

  • We cannot accept returns for items that have been opened, used, damaged, or altered in any way.

  • All return requests must be submitted within the eligible return period.

2. Refunds

  • Refunds will be issued only after the returned product has been received and inspected, confirming it meets the conditions above.

  • No refunds will be issued for:

    • Orders that arrived late due to circumstances beyond our control

    • Orders lost during transit

    • Products damaged during shipping (please refer to our shipping policy)

3. How to Initiate a Return

  1. Submit a return request via your SAMARA account or contact our support team at contact@samara-official.com.

  2. If approved, a return label will be provided along with instructions.

  3. Package the item securely and follow the instructions for return shipping.

4. Important Notes

  • Please ensure that the product remains in its original condition until it reaches us.

  • SAMARA reserves the right to refuse returns that do not meet these criteria.

  • Our goal is to ensure your ritual experience is flawless—please contact us with any questions or concerns.

Contact Us:
For questions regarding returns or refunds, please email contact@samara-official.com.
We are happy to assist you and ensure your SAMARA experience remains luxurious and stress-free.